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Requisition ID:  12707
Posted date:  19 Apr 2024

AWS Connect Integration Developer

Team:   IT 

Job Family:  CBG13, Advising 

Salary:   £48,585 to £52,547 per annum pro rata 
Contract:   Hybrid. Fixed Term - 12 month contract

Hours:   37 hours per week  

Location:   Working from home and any CBC offices, including Priory House, Shefford. You will be expected to attend a CBC location as required to perform your role, but as a minimum monthly.  
Closing Date: 13th May 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible 

Interview Date:  Applications will be reviewed on a regular basis and if successful candidates will be contacted for an interview. 

 

 

About the role

Central Bedfordshire Council is a large unitary authority serving nearly 300,000 residents, our ambition is to be a great place to live and work. One of the ways we are achieving this is through our use of technology.  

 

In recent years we have made significant improvements to many of our systems, and the value this has had to the organisation has been recognised with continuing demand to further this innovation. We have an ambitious programme of work over the next couple of years to deliver further IT enhancements. 

 

We are looking for talented forward-thinking team members who can help us deliver our programme of exciting projects, ranging from enhancements to our case management systems through to improvements that will make it easier for residents to access the services they need. 

 

As part of our talented team, you'll collaborate with like-minded colleagues who share your passion for technology and its ability to help improve the lives of our residents and to better support our staff. 

 

We are seeking an Amazon Web Services (AWS) Connect Integration Developer who will play a crucial role in designing, building, and maintaining seamless integrations between Amazon Connect (our cloud contact centre solution) and other AWS services and back office systems. The successful candidate will be responsible for ensuring efficient voice call handling, data synchronisation, and smooth communication between Amazon Connect and back-office systems. 

 

Responsibilities of the Amazon Web Services (AWS) Connect Integration Developer will include: 

 

Integration Architecture Design: 

  • Collaborate with cross-functional teams to understand business requirements and design robust integration solutions. 

  • Develop strategies for integrating voice calls from Amazon Connect with various back-office systems. 

 

Amazon Connect Configuration and Customisation: 

  • Configure Amazon Connect contact flows, queues, and routing profiles to optimise call handling. 

  • Customize Amazon Connect using AWS Lambda functions, ensuring seamless interaction with other services. 

 

Voice Call Integration: 

  • Implement voice call routing, transfer, and escalation mechanisms. 

  • Integrate Amazon Connect with telephony services, ensuring high call quality and reliability. 

 

Data Synchronisation: 

  • Establish real-time data synchronisation between Amazon Connect and back-office databases. 

  • Ensure accurate and timely updates to customer records, case details, and other relevant information. 

 

Error Handling and Logging: 

  • Implement error handling mechanisms to address call failures or data inconsistencies. 

  • Set up comprehensive logging and monitoring for troubleshooting and performance optimisation. 

 

Security and Compliance: 

  • Apply security best practices to protect sensitive customer data during voice call interactions. 

  • Ensure compliance with industry standards and regulations (e.g., PCI DSS) for voice communication. 

 

Scalability and Resilience: 

  • Design solutions that can handle high call volumes and scale seamlessly. 

  • Implement redundancy and failover mechanisms to ensure uninterrupted service. 

 

Documentation and Training: 

  • Document integration processes, configurations, and troubleshooting steps. 

  • Document Code Deployment & CI/CD Processes 

  • Provide training to other developers and support teams on using integrated systems effectively. 

 

You will be suitably qualified Amazon Web Services (AWS) Connect Integration Developer and have a minimum of 3 years professional experience in software development with at least 2 years of design or architecture experience. Proficiency in programming languages, eg. Python, .Net core and Node.js is essential as is knowledge and experience of Amazon Connect, AWS Lambda, and other relevant AWS services, if you also have experience of building interfaces using SOAP, REST, JSON, XML/XSL, experience with HTML, CSS and JavaScript; knowledge about responsiveness, Photoshop basics and slicing. SQL Server & Dynamo DB (SQL & No SQL) & Associated scripting Languages we would love to hear from you.  It is important that you have a strong understanding of cloud reference architectures and best practices, excellent problem-solving skills and the ability to work collaboratively in a dynamic environment.

 

This role is covered by the Code of practice of the English language requirements for public sector workers.  

 

 

Our Offer 

We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page  

 

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process. 

 

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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack 

 

Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack. 

 

 

For an informal discussion about this position, please contact: Aidan Macdonald Aidan.Macdonald@centralbedfordshire.gov.uk or on  0300 300 5073 

 

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To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. 

 

If you require assistance to apply for our roles, help with writing your CV, interview techniques or careers advice please contact our team of careers advisors at ncs@centralbedfordshire.gov.uk Our service is confidential, impartial and free for all. 

  

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