Casual Customer Service Assistant - Library
Team: Leisure, Libraries and Countryside
Job Family: Providing - CBG4
Salary: £22,737 - £23,114 per annum pro rata (£11.79 - £11.99 per hour)
Hours: 0 hours per week, as required by the service
Location: Various Libraries across the North Area, we are particularly looking for people who can cover the Ampthill, Flitwick and Shefford area.
Contract Type: Fixed - Casual
Closing Date: 26th May 2024
Interview Date: TBC
About the Role:
Our Libraries are more than a place where you can find books, they are a valuable resource for the community and provide a place for members of the public to apply for jobs, research topics of interest, and take part in clubs.
We are looking for an enthusiastic people able to provide a first class service to customers at various locations on a casual basis, covering holidays and sickness, you must also be able to cover Saturdays, sometimes at short notice. You will deliver a high level of customer service and interact effectively with a wide range of people on a daily basis. The day-to-day duties include: assisting customers to use our self-service terminals, finding books and information for customers, taking part in promotional activities for both children and adults, and dealing with library stock. You will actively promote and encourage the use of the Library Service.
As a Casual Customer Service Assistant you will help to deliver a vibrant, high quality, relevant and sustainable library service by contributing to Library Strategy priorities, engaging with new and existing customers and helping to increase library usage, and supporting the continuing modernisation and transformation of this important service.
Experience of working with the public in front-line customer service, IT skills (GNVQ level 2 or equivalent), and an interest in books, reading, and information are essential. While experience of working in a library would be advantageous, more importantly, you will bring your enthusiasm, great communication skills, and excellent customer service.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Sue Styant at sue.styant@centralbedfordshire.gov.uk or call 0300 300 5400
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Safeguarding:
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
If you require assistance to apply for our roles, help with writing your CV, interview techniques or careers advice please contact our team of careers advisors at ncs@centralbedfordshire.gov.uk Our service is confidential, impartial and free for all.