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Requisition ID:  13295
Posted date:  1 May 2025

Accommodation Services Social Lettings Officer - 18 Month Opportunity

Team: Accommodation Services

Job Family: Providing – CBG9

Starting Salary: £34,314 - £37,035 per annum pro rata

Hours: 37 hours per week

Location: Working from home and any CBC offices, including Priory House, Shefford. You will be expected to attend a CBC office location on a monthly basis, and as needed to carry out your role

Contract Type: Hybrid - Fixed Term Contract – 18 months

Closing Date: 18th May 2025

Interview dates: 22nd May 2025

 

About the role

Accommodation Services are responsible for the delivery of core business functions to a multi-million-pound Housing Service based upon the Housing service plan. The team provide a wide range of services, including the delivery and management of a Lettings and Transitional accommodation offer. Across Central Bedfordshire, their aim is to help residents sustain their licence, find permanent accommodation and avoid long term homelessness, supporting Central Bedfordshire Council’s corporate objective of excellence and making Central Bedfordshire a great place to live and work.

 

The Accommodation Services Letting Officer role requires:

  • Up to date knowledge of Housing knowledge.
  • You will be first point of contact for our customers relevant to the services provided, signposting customers to other agencies on a wide range of issues and to progress a range of customer service tasks, some of which are particularly sensitive.
  • You will need to be a strong negotiator, have good listening skills, be resilient and able to deal with difficult situations.
  • You will be responsible for your own caseload, assessing customers’ needs and risks, recommending.
  • You will be responsible for providing effective day to day delivery of housing management and Landlord service to private Tenants/Licensees, managing a range of private sector properties and their tenancies, managing lettings allocations across social and private housing providers across Central Bedfordshire. 

 

The roles and responsibilities include:

  • Advertising council properties and registered providers properties.
  • Shortlisting properties.
  • Carrying put accompanied viewings.
  • Have a knowledge of housing legislation.
  • Liaising with customers.
  • Liaising with internal and external partners.
  • Carrying put verification checks on applicants.

 

Our Offer

We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page

 

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process.

 

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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.

 

Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.

 

For an informal discussion about this position, please contact: Carmel Prince-Wright at carmel.prince@centralbedfordshire.gov.uk or call 0300 300 5425

 

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Safeguarding:

Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.  

 

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.

 

Our National Careers Service team offer a free weekly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours.  Please book your place here.

 

More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council

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