Accommodation Services Assistant
Team: Accommodation Services Team
Job Family: Providing - CBG7
Salary: £28,598 - £31,022 per annum pro rata
Hours: Full-time, 37 hours per week
Base Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid - Permanent
Closing Date: 17th November 2025
Interview Date: w/c 24th November 2025
About the role:
It’s an exciting time at Central Bedfordshire’s Housing Service. The Housing Service is a self-contained business that manages and maintains some 5,200+ Council-owned homes with a growing Private Sector Property Management Portfolio. Find your greatness as an Accommodation Services Assistant. The team provides a wide range of services for the management of Licensees/Private Tenants, our aim is to help residents sustain their licence, find permanent accommodation and avoid long term homelessness.
Day-to-day you will provide comprehensive administrative support to the team and you will be the first point of contact for our customers; including applicants, tenants, internal colleagues, Housing Associations, Private landlords and all other housing providers. This is a customer service role in a fast-paced environment.
This is an exciting opportunity for someone who wants to take their first steps into a tenancy/lettings/ building management role & who is motivated and focused on providing a first-class service to some of the most vulnerable individuals and families in Central Bedfordshire.
You will be able to demonstrate the following:-
• A basic knowledge of Housing Legislation and the benefits/welfare system.
• To progress a range of customer service tasks, some of which a particularly sensitive.
• To provide comprehensive administrative support to the Accommodation Services Team by developing and maintaining an excellent understanding of the Service.
• The role requires a good level of written and verbal communication and excellent I.T. skills.
• You will be expected to effectively manage financial resources and develop a basic knowledge of Central Bedfordshire Council’s procurement rules.
• The ability to use financial systems including the use of SAP and SRM, S4HANNAH.
• Flexibility to provide administrative cover where required.
You will be someone who puts the customer at the heart of everything they do & embeds equality and diversity in all aspects of service delivery. You will be able to stay calm and focused under pressure and in volatile situations.
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work'.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Izabela Malc at Izabela.Malc@centralbedfordshire.gov.uk or on 0300 300 4810
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To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.