Car Badge Administrator
Team: Blue Badge Team
Job Family: Providing – CBG6
Salary: £26,824 - £28,142 per annum pro rata
Hours: 26 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. The team are based at Grove View, Dunstable.
Contract Type: Fixed Term/Secondment for 6 months
Closing Date: 22nd June 2026
Interview Date: w/c 29th June 2026
About the role:
We are looking for a highly organised and customer-focused Car Badge Administrator to join our team. In this role, you will be responsible for processing Blue Badge applications, ensuring eligibility criteria are applied accurately and delivering excellent service to applicants.
You will play a key role in supporting residents by managing applications efficiently, maintaining accurate records and responding to enquiries in a professional and timely manner.
Key Responsibilities
- Process Blue Badge applications, renewals, and replacements in line with current legislation and local policy.
- Assess supporting documentation to determine eligibility.
- Respond to customer enquiries via phone, email and in person.
- Arrange Independent Mobility Assessments.
- Liaise with internal teams, healthcare professionals and external agencies where required.
- Ensure all records are accurate, up-to-date and compliant with data protection regulations.
- Support the administration of appeals and reviews.
About You
We are looking for an organised, proactive, customer focussed professional with:
- Experience dealing with the public in a sensitive or complex environment.
- Strong attention to detail and excellent organisation skills.
- The ability to work independently and collaboratively with colleagues.
- Excellent communication skills and the ability to build strong relationships across teams.
- Confidence using Microsoft Office applications and capable of producing clear and concise correspondence to customers.
- Ideally, experience working with Blue Badge schemes or similar eligibility-based services but training will be provided.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Lucy Wainwright at Lucy.Wainwright@centralbedfordshire.gov.uk or call 0300 300 4114.
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Safeguarding:
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council
Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered.