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Requisition ID:  13499
Posted date:  6 Aug 2025

Casual - Customer Services Assistant

Team: LAL – Various Libraries across Central Bedfordshire 
Job Family: Providing – CBG4
Salary: £24,796 - £25,185 per annum pro rata (£12.86 – £13.06 per hour)
Hours: 0 hours per week, casual contract, as required by the service
Location: Biggleswade, Sandy, Stotfold or Potton Libraries (must be able to work at least one of these sites; travel to other libraries may be required)
Contract Type: Casual  
Closing Date:  31st August 2025
Interview Date: TBC

 

About the role

Central Bedfordshire Libraries are more than just places to borrow books, they are community hubs that provide welcoming spaces, tackle loneliness, support digital access, offer activities for all ages and are a welcoming and safe place for all.

 

We are looking for enthusiastic and flexible Casual Customer Service Assistants to join us on a casual basis. This role is ideal if you enjoy variety and want to make a positive difference to local communities, while playing a vital role in our library service. You’ll be covering planned absences, sickness and busy events, sometimes at short notice.

 

As a casual Customer Services Assistant, you may be asked to work at any of our libraries including Ampthill, Biggleswade, Flitwick, Potton, Sandy, Shefford and Stotfold depending on your availability.

 

We are currently only looking for applicants who are able to work at Biggleswade, Sandy, Stotfold or Potton Libraries for this role, but ability to travel to the remaining libraries would be a bonus.

 

Day-to-day tasks include:

  • Assisting customers with self-service kiosks, library apps, and public computers.
  • Finding and recommending books and/or information for customers.
  • Helping deliver and lead library activities for children and adults.
  • Supporting library stock work, including shelving, tidying and moving books or furniture.

 

What we’re looking for

Experience working in a library before isn’t essential but is desirable. You must be able to:

  • Provide excellent customer service and work confidently with the public.
  • Use IT systems and support others in using library technology.
  • Communicate clearly and effectively with people of all ages.
  • Work flexibly across multiple libraries, including Saturdays (a driving licence and car are desirable).
  • Handle the physical aspects of the role, including moving stock and equipment.

 

We value enthusiasm for books, reading and community engagement, and welcome applicants with transferable customer service skills.

 

Our Customer Service teams deliver a vibrant, high-quality, relevant and sustainable library service by contributing to Library Strategy priorities, you can read more about this by following this link, which include engaging with new and existing customers and helping to increase library usage, and supporting the continuing modernisation and transformation of this important service.

 

Why join us?

Join us, and you’ll be part of a hard-working team giving local people a Library Service that’s the very best it can be.

As a casual team member, you’ll gain experience across different libraries and be supported with training to develop your skills. You have control over when you work, while being part of a dedicated team delivering a vibrant, high-quality and inclusive service to our communities.

 

Applicants must be 16 or over.

 

 

Our Offer

We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page

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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.

 

Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.

 

 

For an informal discussion about this position, please contact: Daniel Lowe at Daniel.Lowe@centralbedfordshire.gov.uk  or call 0300 300 6400

 

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Safeguarding:

Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.  

 

Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours.  Please book your place here.

 

More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council

 

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