Client Services Officer

Team: Public Health

Job Family: Providing – CBG7
Salary: £28,598 - £31,022 per annum pro rata
Hours: 37 hours per week - Mon – Fri 8:00am – 4:00pm with occasional evening and Saturday’s depending on service need.

Location: You will be expected to attend a CBC office location as often as needed and for training to carry out your role, which will be no less than once per week.

Contract Type: Hybrid – Permanent

Closing Date: 17th September 2025

Interview Date: 25th September 2025

About Us

The Public Health Team works collaboratively across Central Bedfordshire, Bedford Borough, and Milton Keynes Councils to promote health and wellbeing for all, and to reduce preventable ill health. Our Central Bedfordshire-based team leads and commissions services in:

• Stop Smoking and Tobacco Control
• Healthy Weight
• Drug and Alcohol Treatment and Prevention
• 0–19 Healthy Child Programme

About the role

As a Client Services Officer, you will play a vital role in supporting the delivery of our Integrated Behaviour Change Service – Choose You. You will work with a wide range of stakeholders, including:

• Staff within Bedford Borough, Milton Keynes, and Central Bedfordshire Councils.
• Residents, workers, and students across the three local authority areas.
• Primary Care Providers.
• Community and Voluntary Sector Organisations.

Your responsibilities will include:

• Engaging with clients who may have complex needs, processing referrals, booking appointments, and responding to frontline enquiries.
• Responsible for responding to inbound telephone enquiries and proactively contacting clients to arrange appointments for Choose You services.
• Managing venue bookings and clinic administration.
• Following triage processes to direct service users to the most appropriate support.
• Providing high-level business and administrative support to Public Health, including issuing agendas and taking accurate meeting notes.
• Acting as administrator for the Case Management System and updating website content as directed.
• Supporting projects and deliverables from the team’s programme of work, maintaining accurate records.
• Assisting with finance and billing processes.

Skills and Qualifications Required

• Hold a full UK driving licence and access to a vehicle.
• Excellent communication skills, with the ability to engage effectively with the public.
• A clear and professional telephone manner.
• Previous experience in a customer service or client-facing role.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Strong organisational skills and attention to detail.
• Ability to manage sensitive information with discretion.
• Experience working in a fast-paced administrative environment.
• Ability to travel independently to Shefford and across Bedford Borough, Central Bedfordshire, and Milton Keynes for training and team collaboration.

Why Join Us?

This is a fantastic opportunity to be part of a dynamic and supportive team making a real difference in public health across three local authorities. You’ll gain experience in a wide range of public health initiatives and contribute to improving lives in our communities.

Our Offer

We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process.

----------------------------------------------------------------------------------------------------------------

You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.

Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.

For an informal discussion about this position, please contact: Martin Manly at martin.manly@centralbedfordshire.gov.uk  or call 0300 300 5261

----------------------------------------------------------------------------------------------------------------

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.