Disrepair Claims Officer
Team: Housing Property
Job Family: Providing – CBG9
Salary: £36,581 - £39,481 per annum pro rata
Hours: 37 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month
Contract Type: Hybrid - Permanent
Closing Date: 5th November 2026
Interview Date: W/c 16th November 2026
About the role:
We are seeking an experienced caseload officer to join our Housing Service team. This role is pivotal in the management of social housing disrepair claims from case management and Legal oversight, Stakeholder Liaison, Contractor Coordination and Monitoring and Performance Evaluation.
As the Housing Disrepair Officer, you will be responsible for managing multiple cases, arranging the completion of thorough inspections to evaluate the defect, specify and raise repair orders contracts and specialist contractors to ensure that works are delivered safely, efficiently, and to a high standard. You will work closely with the legal team by collecting evidence, preparing disclosures and schedules and drafting submissions. You will review settlement offers, assess cost and risk coordinating with legal advisers to formulate negotiation strategies.
This is an exciting opportunity for a Housing professional who thrives in a fast-paced environment, has strong case management skills, and is committed to delivering excellent resident outcomes.
Qualifications and Experience:
- Must possess the necessary knowledge, skills and a comprehensive understanding of multiple areas of disrepair.
- Knowledge of Housing Services and related legislation including Understanding of the requirements of the Decent Homes Standard, HHSRS, Awaab’s Law and Landlord responsibilities.
- Caseload Management Experience and Commercial awareness
- Knowledge in investment, repairs, maintenance, quality and performance standards
- A team player, able to work with colleagues across the Housing Service
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Andrea Mayne at andrea.mayne@centralbedfordshire.gov.uk.
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To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Your application to us is a reflection of who you are professionally and should give us an accurate and authentic picture of your skills, experiences and if applicable qualifications. Before you submit your application, we will ask you to confirm if you have used AI.
All new starters will join us on a four‑month probationary period. During this time, if you are offered a Hybrid role you will be required to attend a Central Bedfordshire Council office location more frequently to support thorough and well‑supported onboarding into your role. Please keep this in mind if you anticipate extensive travel to Central Bedfordshire.
Bedfordshire Employment and Skills Academy (BESA) provides free employability support and training courses.
Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered.