Head of Revenues & Benefits

Team: Revenues & Benefits 

Job Family: Managing - CBG16
Salary: £73,410 to £78,758 per annum pro rata
Hours: 37 hours per week

Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.

Contract Type: Hybrid - Permanent

Closing Date: 31st May 2026

Interview Date: W/C 8th June 2026 (at Priory House, Shefford)

About the role

At Central Bedfordshire Council, we play a vital role in shaping place and community. We’re a modern, ambitious organisation delivering innovative projects and high-quality services to help our residents thrive. Just as we want the best for our communities, we want the best for our people. We value our team, offering different ways of working for many (such as flexible and hybrid), wellbeing programmes, and opportunities to grow professionally. Collaboration, diversity, and recognition are central to how we work.

We’re looking for a  Head of Revenue and Benefits – someone who brings more than just technical expertise. We want a collaborator, and an innovator who understands how to not just deliver but transform a service

We want someone who has previous experience of working at senior leadership level as you will be leading a high performing service, overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and the Council’s Corporate Fraud Team.

There will be a strong focus on the collection fund, policy development and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service.

We want to continue to apply emerging technologies such as automation to continue to improve outcomes for our customers and our staff. To do this it is important that the successful candidate has a proven track record of building strong, respectful relationships that inspire and support stakeholders to embrace change.

If you know how to deliver a great service and real change, bringing people with you on the journey, thrive in complex environments, shape a future service that truly works for customers, then this role could be for you.

We know people are more than their CV, formal qualifications are not essential for this role, but what is essential is:

• A proven track record of delivering service transformation in a Revenue and Benefits environment

• A real understanding of how to apply digital tools within services.
• A collaborative style that empowers people with you on the journey.
• Ambitious for innovation and continuous improvement.
• A strong communicator, negotiator and team player who’s outcome-focused, tenacious, and always thinking broadly.
• Energy, resilience, and a focus on delivery – even when the going gets tough.

• Authenticity. Leading with integrity and treating others with respect.

We believe diversity of thought, background and experience makes Central Bedfordshire Council stronger. We welcome applications from all walks of life – especially those underrepresented in digital and tech. What matters most is your mindset, your values, and your ability to get things done together.

No formal qualifications required – just a proven track record and the right mindset.

Are you a strategic expert who can reimagine services, drive transformation, and bring people with you on the journey?

We're looking for someone who can:
- Lead a Revenues and Benefits service
- Apply digitisation and automation to deliver better outcomes for all
- Communicate and collaborate with authenticity
- Inspire teams and embed a customer-first mindset
- Think beyond the day to day and spot opportunities across the organisation

This is more than a role — it’s about driving change that matters to our residents.

Our Offer

We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process.

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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.

Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.

For an informal discussion about this position, please contact: Denis Galvin at denis.galvin@centralbedfordshire.gov.uk or call 0300 300 6083.

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Safeguarding:

Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.  

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.

Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours.   Please book your place here.