Housing Property Support Officer

Team: HOM - Maintenance

Job Family: Providing - CBG7

Salary: £28,598-  £31,022 per annum

Hours: 37 hours per week

Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month

Contract Type: Hybrid - Permanent

Closing Date: 24th August 2025

Interview Date: W/C 25th August 2025

About the role:

The Housing Property team delivers circa 20,000 responsive repairs each year alongside capital works to circa 5,500 homes, including boiler servicing and maintaining fire precautions, keeping residents safe in their homes, whilst complying with legislation. 

We are looking for an enthusiastic Housing Property Support Officer who can provide an excellent level of service. You should be professional, open minded and able to interact effectively with a wide range of people. Your day-to-day duties will include but are not limited to, supporting our team of Surveyors to raise orders and track the progress of repairs to empty properties, coordinate work between contracting staff, responsible for accurate and timely data entry into internal systems, work with other teams in Housing to provide updates on the progress of work.

This exciting opportunity has arisen within the Housing Service where you will have the opportunity to make a difference to how we deliver our services and find your greatness helping the Council to achieve its ambition of being a more efficient and responsive Council.  

With your passion and commitment, you will drive our customer's experience across multi-channel platforms to exceed our customer's expectations. You'll be working in a fast paced, digitally focused, creative team which strives to put our customers first. You will display strong team working skills to create an inspired team working environment based on collaboration, hard work and fun. This is a busy responsive service area, and your knowledge will guide and motivate colleagues to work together and adjust to new ways of working. You will actively influence systems and process change and drive improvements that will result in efficient use of resources and excellent customer services.

Our Offer

We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process.

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You will be expected to demonstrate how you meet the key accountabilities and competencies detailed within this Recruitment Pack.

Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.

For an informal discussion about this position, please contact: April Lucas, Housing Maintenance Manager at April.Lucas@centralbedfordshire.gov.uk  or call 0300 300 5230.

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