Housing Services Manager
Team: Housing Regulation & Strategic Initiatives
Job Family: Enabling M – CBG14
Salary: £55,675 - £60,323 per annum pro rata
Hours: 37 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid - Permanent
Closing Date: 14th December 2025
Interview Date: w/c 5th January 2025
About the role:
We have an exciting opportunity for an experienced housing professional to join the Housing Regulation and Strategic Initiatives service area as a Housing Services Manager. This role will support the Council in developing, improving, and delivering a wide range of initiatives and business infrastructure that underpins Service Plan objectives and the wellbeing of staff.
Find your greatness and support the Housing Service to deliver high-quality person-centred services.
Key Responsibilities
You will lead on tenant involvement, complaint handling and regulatory improvement and assurance for the Housing Service. Ensuring that policies, processes and upskilling is provided so that;
- tenants and prospective tenants are treated with fairness and respect
- clear and accessible information is available to tenants and that they are informed of their rights and responsibilities
- that all complaints are addressed fairly, effectively and promptly
- ensure that landlord services are accessible and that the accessibility is publicised to tenants.
- allow tenants to be supported by representatives or advocates in interactions about landlord services
You will be responsible for delivering multiple complex work programmes within agreed timescales, budgets, and with clear outcomes. Whilst upholding professional standards and competence across the housing service, ensuring staff are supported and trained so that services are delivered to the highest quality
About You
You’ll bring proven experience of working within a Housing Service with an understanding housing legislation, consumer standards, regulatory requirements and complaint handling. You’re passionate about delivering high-quality, person-centred support and have experience in leading teams and managing complex services. You must hold a Level 4 housing qualification or be willing to work towards one.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Charlotte Gurney at Charlotte.Gurney@Centralbedfordshire.gov.uk or call 0300 300 5348
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To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council