Independent Living Team Leader

Team: Independent Living Team - Team Leader

Job Family: Providing M - CBG12
Salary: £46,142 – £51,356 per annum pro rata

Hours: 37 hours per week

Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. Base location for this role is in Dunstable.

Contract Type: Hybrid – Permanent (x2 positions available)

Closing Date: 26th April 2026
Interview Date: 29th and 30th April 2026

More about the role:

An opportunity has arisen to join the Independent Living Team as Team Leader. The Team provides both housing related support and a housing management function to the CBC Independent Living Schemes, as well as providing a tenure neutral community alarm service. The role plays a vital part in delivering safe, well-managed buildings and ensuring residents feel heard, supported and respected, tailoring our service delivery to the needs and aspirations of customers.

This Team Leader role directly supports our ambition to provide high quality, customer focused housing services that reflect the tenant voice and meet the Consumer Standards for social housing. As we review and evolve how we deliver our services, you will help us find our greatness by leading a team that makes a real and measurable difference to people’s homes and lives.

You will be a key player in the development of ideas, processes and procedures to support the team in achieving its objectives; guiding team members and assisting the Service Manager to ensure our customers receive a high-quality service and remain safe in their homes. This includes monitoring the delivery of care within our schemes and working in partnership with our care provider. The service model is rooted in prevention and contributes towards efficiencies and savings for Social Care and Health, identifying those at risk in the community before crisis. We are responsible for the wellbeing of residents and visitors, including those customers accessing activities within the buildings in their capacity as local ‘community hubs’

You will provide clear leadership, direction and support to your team, ensuring performance is monitored and cases are managed effectively. Working closely with the Service Manager, you will use data, feedback and insight to identify areas for improvement and drive tangible service enhancements. You will oversee complex or high-risk cases; support partnership working and ensure compliance with regulatory requirements and good practice. This is a varied and rewarding role where you will balance operational oversight with a strong focus on continuous improvement and positive outcomes for residents.

The successful candidate will have proven experience in leading a team of professionals and be able to motivate others to perform and achieve the key performance levels required. You will bring excellent communication skills, sound judgement, the ability to display and create resilience and be able to deal with varied service delivery requirements and competing priorities, maintaining a ‘One Team’, Whole System’ approach whilst keeping residents at the heart of your decisions.

A recognised housing qualification, such as CIH Level 4 or above (or equivalent), is preferred, however we are committed to supporting ongoing professional development and upskilling.

Additional Information

The role requires regular travel around Central Bedfordshire therefore access to a vehicle with the appropriate licence and insurance is essential to this role

We are unable to offer sponsorship to any roles within Central Bedfordshire Council

For more information on the application process please visit our webpage

Our Offer

We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page

Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.

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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.

Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.

For an informal discussion about this position, please contact: Carole Commosioung, Independent Living Manager, at carole.commosioung@centralbedfordshire.gov.uk or call 03003005379

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Safeguarding (For DBS posts only):

Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.  

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.

Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.

More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council