Maintenance Co-ordinator
Team: Housing Property
Job Family: Providing - CBG7
Salary: £28,598 - £31,022 per annum pro rata.
Hours: 37 Hours a week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid - Permanent
Closing Date: 12th November 2025
Interview Date: TBC
About the role:
Do you thrive on working in a busy & vibrant team? Do you get job satisfaction from helping our community? Do you have the skills & experience to diagnose problems and provide solutions? If so, then come and join the Team.
We maintain over 5,000 Council-owned homes and have an ambitious future programme of development and regeneration. Find your greatness as you support the Housing Service in the delivery of services to its customers, helping to make Central Bedfordshire a great place to live.
The Maintenance Coordinator is an interesting, varied and customer-focused role, which allows the post holder to interact with all areas of the Housing Service, their customers and the wider Council. You’ll be working with the team and will provide exemplary service to our customers.
Duties also include:
- Responsible for the diagnosis of repairs in council owned dwellings that have been raised through residents and internal and external stakeholders via various platforms.
- Effective scheduling of repairs orders to trades diaries ensuring service delivery is maximised and utilise opportunity for increased trade productivity.
- Responsible for case handling residents’ repairs in council owned dwellings. Ensuring effective diagnosis and scheduling of repairs through to job completion adhering to council processes and policies.
- Ensure open orders are monitored and closed when jobs are completed, effective ‘housekeeping’ of the open work order e.g. reviewing potential duplicate orders and closing where necessary.
- Provide excellent customer service ensuring residents are kept informed of the status of their repairs.
We are looking for someone with excellent communication & organisational skills, with a passion for helping others and a can-do attitude. Multi-tasking is key as there will be conflicting priorities and collaborative working on a daily basis. Knowledge of the Housing Maintenance Service is desirable; IT & telephony experience is essential. Full training and an induction programme will be set for the successful candidate.
Join the team for an exciting challenge where you will work with purpose and have many opportunities to learn and progress. Find your greatness by helping us to deliver better services to the local community.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Katy Thurston, Housing Maintenance Team Leader at katy.thurston@centralbedfordshire.gov.uk or call 0300 300 5916.
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To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free weekly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.