Resettlement Officer

Team: Ukraine Support (Housing Solutions)
Job Family: Providing - CBG9
Salary: £34,811 - £37,562 per annum pro rata
Hours: 37 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid - Permanent
Closing Date: 12th July 2026
Interview Date: 20th and 23rd July 2026

About the Role:

Ukraine Support Team delivers vital support to individuals and families arriving in the UK, helping them settle safely and rebuild their lives within the community.

We work closely with individuals and families arriving in the UK, helping them access housing, health, education, and other essential services. We also work with CBC residents who sponsor and host Ukrainian guests. Alongside this, the team plays a key role in managing data, coordinating responses across departments, and ensuring our processes adapt to changing national and local priorities.

We work closely with Ukrainian guests to help them access housing, healthcare, education, and other essential services. We also support local residents who are sponsoring and hosting our guests. Alongside this, the team plays a key role in managing data, and adapting processes to meet evolving national and local priorities.

We are seeking a dedicated and organised professional to join our Ukraine Support Team. This is a varied and rewarding role, combining casework, stakeholder engagement, and system and process coordination.

As a Resettlement Officer you will work closely with guests, sponsors and hosts, council services, and external partners to ensure people have access to the support they need to rebuild their lives. You will also play a key role in maintaining accurate data, ensuring strong governance, and supporting transparent reporting across the service.

While the role is currently focused on supporting the Homes for Ukraine scheme, there is scope for it to develop into a broader resettlement and emergency support function, supporting refugees and others requiring urgent housing and integration assistance.

In this role, you will:

• Manage a caseload, working directly with individuals and families to support their needs and promote independence
• Coordinate interventions to safeguard guests, prevent homelessness, and enable sustainable outcomes
• Build strong working relationships with internal teams and external partners
• Work across council and central government systems to collect, validate, analyse, and present data for statutory reporting
• Ensure high standards of data quality, integrity, and compliance
• Contribute to continuous improvement of processes and service delivery

You will be part of a collaborative and supportive team, committed to delivering a high-quality and responsive service at a time of significant need.

About you

You will be an experienced and motivated professional with a passion for supporting vulnerable people, including those who have experienced trauma, and for navigating highly sensitive and complex situations to help them achieve positive outcomes. You’ll bring:

• Strong problem-solving skills, with the ability to identify issues and implement practical solutions
• Confidence in working with data, including interpreting and presenting complex information in a clear, accessible way
• IT skills, including Microsoft Office package.
• Excellent communication and advocacy skills, with the ability to build trust and influence effectively
• The ability to manage a varied workload, prioritise tasks, and meet deadlines for statutory reporting and performance requirements
• Resilience and professionalism, with the ability to manage challenging situations and exposure to complex needs, including mental health pressures
• Experience of working independently, including lone working, while maintaining high standards of safety and accountability
• A collaborative approach, working effectively across teams and departments to achieve shared goals

Above all, you will be committed to making a difference—supporting people to live safely, independently, and with dignity.

Our Offer

We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process.

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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.

Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.

For an informal discussion about this position, please contact: Kamila Rzenno at kamila.rzenno@centralbedfordshire.gov.uk or call 0300 300 5858

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To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.

Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours.  Please book your place here.

More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council