Customer Accounts Officer
Team: Customer Accounts
Job Family: Providing - CBG7
Salary: £27,711 - £30,060 per annum pro rata
Hours: 37 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid - Permanent - x3 positions available
Closing Date: 22nd June 2025
Interview Date: TBC
About the role:
Central Bedfordshire Council is a large unitary authority that strives to put its customers first and achieve its ambition to be a more efficient and responsive Council. We are constantly looking at new ways to improve services and communicate with our residents.
Our Revenues and Benefits Service is critical to our future success as it facilitates the billing and collection of Council Tax and Business Rates, as well as the assessment of Benefit claims and Free School Meals, ensuring that we achieve positive outcomes, in a sensitive way.
We currently have vacancies in our busy assessment team which is responsible for all aspects of Housing Benefit, Council Tax Support, Council Tax billing and Free Schools Meals.
We are looking for self-motivated professional individuals with detailed knowledge of one the following:
- Housing Benefit & Council Tax Support legislation
- Council Tax
In addition to this you will need to be an effective team player, with excellent customer care and communication skills. In Revenues & Benefits you need a broad skill set, as you will be dealing with a wide variety of people, from council tax payers, benefit claimants and other stakeholders. You will need to be good with numbers, have an ability to interpret and explain legislation, and be proficient with using IT systems. You will also need to be able to handle correspondence by e mail, telephone or face-to-face on occasion.
This is a generic job and whilst post holders are likely to specialise in one or two key functions, officers will be required to flex across other service areas to meet fluctuating work demands and to achieve single point resolution whenever possible. It is not expected that staff will become expert in every area of work but will acquire a basic knowledge and understanding of the routine enquiries and transactions carried out across the wider Revenue & Benefit Service.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Richard Purnell at richard.purnell@centralbedfordshire.gov.uk or call 0300 300 5538
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Safeguarding:
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free weekly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council