Customer Service Assistant - Libraries
Team: LAL - Flitwick Library
Job Family: Providing - CBG4
Salary: £24,027 - £24,404 per annum
Hours: 37 Hours. Week 1: 40 hours Week 2: 34. Working alternate Saturdays.
Location: Flitwick Library, Coniston Road, Flitwick, MK45 1QJ
Contract Type: Fixed - Permanent
Closing Date: 25th November 2024
Interview Date: Week commencing 2nd December 2024
About the role:
Flitwick Library is more than a place where you can find books, it is a valuable resource for the community and provides a place for members of the public to apply for jobs, research topics of interest, and take part in activities and clubs.
We are looking for an enthusiastic Customer Service Assistant to be able to provide a first-class service to customers at Flitwick Library. You will deliver a high level of customer service and interact effectively with a wide range of people daily. The day-to-day duties of our Customer Service Assistants include assisting customers to use our self-service terminals and other technology within the library, finding books and information for our customers, actively taking part in promotional activities for both children and adults, and dealing with library stock by moving and handling large numbers of books and other materials. You will be passionate about the Library service and actively promote and encourage the use of the Library.
Our Customer Service teams deliver a vibrant, high quality, relevant and sustainable library service by contributing to Library Strategy priorities, you can read more about this by following this link, engaging with new and existing customers and helping to increase library usage, and supporting the continuing modernisation and transformation of this important service.
To work in our Libraries, you will need:
- Excellent customer service skills and experience of working with the public in front-line customer service
- Good IT skills (GNVQ level 2 or equivalent). You will assist our customers to use self-service terminals as well as using computers, tablets, printing services and promoting Library Apps
- An interest in books, reading and information. Experience of working in a Library isn’t essential but is desirable as is a good knowledge of current book trends.
- Great communication skills, and an ability to communicate clearly and confidently
- Fluency in the English language (this role is covered by the The Code of Practice (English Language Requirements for Public Sector Workers) Regulations 2016)
- A passion to create a friendly and welcoming environment for our customers. You will be participating in Library events such as Rhyme time and Story time which can be very busy and noisy, as well as assisting with school visits, assemblies and out of hours events.
- The ability to travel to and work flexibly at any of our 12 libraries if required for which a driving license and access to a car is desirable.
Please note that working in our libraries can be physically demanding and will include shelving books, pushing trolleys, carrying boxes, moving shelving and furniture for events. We are happy to discuss this further and would encourage candidates invited to interview to explore with us any reasonable adjustments that may be required. Please be aware the roles within our Library service will always have an element of using the appropriate equipment such as book trolleys and sack barrows, including techniques for moving and handling large quantities of library stock and furniture.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
----------------------------------------------------------------------------------------------------------------
You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Lisa Taylor at lisa.taylor@centralbedfordshire.gov.uk
----------------------------------------------------------------------------------------------------------------
Safeguarding:
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
Our National Careers Service team offer a free weekly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council