Parking Support Officer
Team: Parking Enforcement
Job Family: Providing CBG6
Salary: £26,403 - £28,142 per annum pro rata
Hours: 37 hours per week
Base Location: You will be expected to attend a CBC office location, including Thorn Turn Highways Depot, Grendall Lane, Houghton Regis, LU5 6GJ as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid - Permanent
Closing Date: 24th September 2025
Interview Date: TBC
About the role:
Our parking enforcement team aims to provide a high quality of civil enforcement action throughout Central Bedfordshire to aim to ensure the free movement of traffic and rotation of car parking spaces within our Public Car Parks and on street parking.
We ensure all Penalty Charge Notices are assessed on their individual circumstances and process these cases in accordance with the Traffic Management Act 2004.
By providing residents, visitors and businesses clear and effective parking solutions we help make sure Central Bedfordshire is a great place to live and work.
Your responsibilities will be to provide an efficient and effective service, working with the Council’s contractor on all aspects of Penalty Charge Notice (PCN) processing, through to debt recovery or closure of PCNs within statutory timescales. You will also be responsible for the processing and issuing of permits and dispensations.
Great communication is essential as you will be dealing with written and verbal enquiries in relation to PCNs and permits, including low level complaints, liaising with internal and external customers/contractors where necessary. You will be confident in dealing with members of the public, council members and partners while representing the Council in a positive and proactive manner.
Every day brings a new challenge; you will need to be empathetic, patient and listen to customers who may need advice or guidance and provide great customer service.
Your organisational skills and attention to detail will be an advantage to this role.
You will have excellent written and verbal communication skills, so customers are supported and advised appropriately.
You will provide this service in accordance with the council’s objectives and policies. Full training will be given to the successful candidate, this will include on the job training and a level 3 award for Notice Processors.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Catherine Farenden at catherine.farenden@centralbedfordshire.gov.uk or call 0300 300 4909
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To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council