SAP Support Officer

Team:  IT and Customer Services 

Job Family: Advising – CBG12 

Salary:  £45,326 to £50,436 per annum pro rata 

Hours:  37 hours per week 

Base Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. For the induction period full time office attendance at Prior House, Shefford is required.

Contract Type: Hybrid - Permanent 

Closing Date: 5th July 2026 

Interview Date:  w/c 13 July 2026 

More about the role

Central Bedfordshire Council is a large unitary authority serving just over 300,000 residents with a vision to be a great place to live and work. One of the ways we are achieving this is through our use of technology.   

The Council uses SAP SuccessFactors to manage all HR activities, including employee records, learning and development, performance management, and recruitment. Alongside this, SAP S/4HANA Payroll supports our core payroll functions. 

Working closely with both HR and IT teams, you will: 

• Provide expert support for SAP SuccessFactors and S/4HANA Payroll 

• Ensure systems are stable, efficient, and user-friendly 

• Contribute to system enhancements, automation, and future development 

• Support ongoing digital transformation initiatives, including AI and workflow optimisation 

You will play a key role in ensuring that our SAP landscape continues to evolve to meet organisational needs and deliver an excellent user experience. 

As part of an experienced SAP IT team you will be responsible for:  

• The support and maintenance of SAP SuccessFactors modules and S/4HANA Payroll 

• Managing and coordinating SAP HR Support Packages (HRSPs) 

• Performing data imports/exports, validation, and reconciliation 

• Supporting and maintaining SuccessFactors–S/4HANA integrations 

• Configuring system settings, including business rules and workflows 

• Managing and maintaining SAP tables and data structures 

• Provide incident, request, and problem management in line with SLAs 

• Support testing activities (UAT, regression testing) and releases 

• Collaborate with stakeholders to identify improvement opportunities 

• Contribute to system documentation and knowledge sharing 

To be successful you will have a working knowledge of supporting modules across Success Factors plus payroll within S/4HANA you will have: 

• Proven experience supporting SAP SuccessFactors (core modules such as Employee Central, Recruitment, Learning, or Performance & Goals) plus S/4HANA Payroll  

• Understanding of SAP integrations and data flows including SAP integration technologies such as CPI/BTP and APIs 

• Experience with Success Factors configuration and rule-based logic 

• Familiarity with Data protection (GDPR) and role based access controls 

• Knowledge of SAP tables and data structures 

• An understanding of AI capabilities within SAP ecosystems. 

• Strong experience managing support queues, incidents, and SLA-based service delivery 

 You will be educated to BTEC / NVQ Level 3+ or HNC/HND in Computing plus have a knowledge of basic scripting such as PowerShell. SAP SuccessFactors certifications are desirable as is a basic understanding of ABAP (Advanced Business Application Programming).  

 ITIL 4 Foundation certification is also desirable with practical application in incident and request handling plus change management.