Application Support Officer
Team: IT and Customer Services
Job Family: Advising – CBG11
Salary: £41,042 - £44,296 per annum pro rata
Hours: Full-time, 37 hours per week
Base Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. Main base location for this role is Priory House, Shefford.
Contract Type: Hybrid - Permanent
Closing Date: Noon 14th July 2026
Interview Date: w/c 27th July 2026
About the role:
Central Bedfordshire Council is a large unitary authority serving over 300,000 residents with a clear vision to be a great place to live and work. Technology plays a key role in delivering this vision, enabling better outcomes for our residents and supporting our staff to work effectively.
Our IT is evolving towards a product led approach, where teams bring together expertise across applications with similar capabilities to better meet business needs and this has led to this excellent opportunity.
We are looking for a proactive and service-oriented Application Support Officer to manage and support a portfolio of HR, Finance, and payment-related applications outside of SAP.
Key Responsibilities
Working closely with IT and service areas you will act as the primary point of contact for application-related issues and requests ensuring timely and effective resolution.
You will be responsible for:
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Understanding service requirements and aligning system development with business priorities
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Managing relationships with third-party suppliers and vendors, ensuring effective support and delivery
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Prioritising and managing workload, including incidents, service requests, and enhancements
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Leading application upgrades and improvements
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Contributing to application lifecycle management and roadmap planning, identifying opportunities for optimisation and cost savings
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Maintaining clear documentation, processes, and knowledge articles
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Ensuring adherence to ITIL-aligned processes, including incident, problem, and change management
Skills & Experience:
You will have a Degree in Information Technology, Computer Science, or a related discipline, or equivalent proven experience of working in an application support role. Strong communication skills are essential with the ability to engage both technical and non-technical stakeholders.
ITIL 4 Foundation certification is also desirable with practical application in incident and request handling plus change management. A knowledge of HR, Payment, Finance and Public Health applications and processes would also be useful.
Ready to apply?
If you are passionate about improving systems, delivering value and shaping how services are supported through technology, we would love to hear from you.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Lorraine Wood, Head of IT Operations at Lorraine.Wood@centralbedfordshire.gov.uk
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To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council