Customer and Operations Officer
Team: DEI - Customer and Operations (Planning Technical Support)
Job Family: Providing - CBG6
Salary: £26,403 to £28,142 per annum
Hours: 37 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid - Fixed Term/ Secondment Until 14/10/2027
Closing Date: 9th November 2025
Interview Date: 11th-12th November 2025
About the role:
Do you offer an excellent customer service experience and have a key eye for detail? Would you like to join us and be part of a very busy, motivated Planning Technical Support team? We are continually improving our working practices allowing us to provide a great service to those involved with the planning application process. Find your greatness helping us work towards the Governments and Central Bedfordshire’s growth programme.
Working as part of a busy team as a Customer and Operations Officer you will provide high level technical support to Planning, Planning Enforcement, Planning Appeals and Specialist areas including Listed Buildings and Protected Trees, developing skills & knowledge to assist customers and colleagues.
Key responsibilities of the Customer and Operations Officer will include:
· Logging applications, enquiries, and customer responses onto IT systems
· Becoming familiar with the databases and records we keep and help maintain them.
· Checking applications received to check that we’ve got everything we need and notify the public and organisations about it.
· Provide information and advice, communicating with customers and members via phone, email and post.
· Organise and support online & face to face meetings and events including creating PowerPoint presentations.
· Monitor and deal with service area post, ensuring it is correctly scanned and recorded.
We are looking for a confident administrator who is keen and quick to learn. You will need to be self-motivated with a good team spirit and able to progress tasks without close supervision. Excellent communication skills are vital for this role allowing you to deal with a range of people politely and tactfully. You will need a good level of numeracy and literacy, and as all tasks are dealt with electronically, you will need to be IT literate with a good knowledge of Microsoft products.
Working at Central Bedfordshire Council is more than just a job. We feel proud that we make a positive difference to the lives of local people and play our part in making Central Bedfordshire a great place to live and work.
Join us, and take advantage of our rewards package, agile working and the chance to learn and progress. Find your greatness by helping us to deliver better services to the local community.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Debbie Sharp at debbie.sharp@centralbedfordshire.gov.uk or call 0300 300 5365
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To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council