Head of IT Systems and Products
Team: IT Systems and Products
Job Family: Managing - CBG16
Salary: £75,833 - £81,357 per annum pro rata
Hours: 37 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per week.
Contract type: Hybrid - Permanent
Closing Date: 6th December 2026
Interview Date: 17th December 2026 - Priory House, Chicksands, Shefford
About the role
Passionate about IT systems and products?
Central Bedfordshire Council has a leading Information Technology service, with a forward-thinking approach that supports a modern and efficient local authority. We know that the right technology and support can transform services, improve outcomes for our residents, and boost the performance and productivity of our staff.
We have an exciting opportunity for a Head of IT Systems and Products to join our team.
The postholder will lead the Council's Systems, Product Management and IT Service Desk, ensuring our technology systems, products and services deliver value, excellent customer and support organisational priorities.
Through effective stakeholder engagement, supplier management and continual improvement aligned to ITIL principles, the role will ensure our systems, products and services remain reliable, secure and responsive to changing business needs.
You will be responsible for the strategic management and full lifecycle of our portfolio, from business engagement and implementation through to support, enhancement and retirement. This includes ownership of product roadmaps, system integrations, supplier relationships and service performance.
You will also be responsible for our IT Service Desk ensuring a high-quality, customer-focused support service, that enables staff to maximise the use of technology.
Driving forward consolidation and modernising our estate is our top priority whilst making continuous improvements to deliver best value.
About you
As well as demonstrating strong leadership skills you must also be able to transform services, embed ITIL standards and possess strong clarity and conviction in the way we manage our systems. Resilient, efficient, a good communicator, financial acumen and managing performance are all must have traits.
If you have relevant experience in a similar senior leadership role, working in a complex environment then we would love to hear from you.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Emel Morris at Emel.Morris@centralbedfordshire.gov.uk or call 0300 300 5827.
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To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Your application to us is a reflection of who you are professionally and should give us an accurate and authentic picture of your skills, experiences and if applicable qualifications. Before you submit your application, we will ask you to confirm if you have used AI.
All new starters will join us on a four‑month probationary period. During this time, if you are offered a Hybrid role you will be required to attend a Central Bedfordshire Council office location more frequently to support thorough and well‑supported onboarding into your role. Please keep this in mind if you anticipate extensive travel to Central Bedfordshire.
Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered.
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