SAP Support Officer
Team: Application Support
Job Family: Advising - CBG12
Salary: £45,326 - £50,436 per annum pro rata
Hours: 37 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid - Permanent.
Closing Date: 5th September 2025 - We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 18th September 2025
About the role:
Central Bedfordshire Council (CBC) has a leading Information Technology service, with a forward-thinking approach that supports a modern and efficient local authority. We know that the right technology and support can transform services, improve outcomes for our residents and boost the performance and productivity of our staff
The Council is engaged on an increasingly transformational approach to service provision and IT is critical to the success of this as we drive a digital first agenda to ensure staff are engaged in activity that adds the greatest value for our residents and providers.
We currently have a vacancy in the IT SAP team for an experienced SAP Support Officer, reporting to the IT Application Support Manager.
This is a crucial role for CBC, ensuring that colleagues are supported in the use of S4/HANA as well as well as Success Factors for all areas of Human Resources. The post holder will also be expected to recommend and implement improvements in our use of S4/HANA Payroll and Success Factors(modules Employee Central, Recruitment including marketing, Performance and Goals and Learning. But experience of other SuccessFactors modules would be welcome.
The SAP Support Officer will work with S4/HANA, Success Factors, Fiori, SAP Analytics and Business Technology Cloud as well as our standard Microsoft products.
We are looking for candidates who can
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think analytically and solve complex problems as part of providing supporting for S4/HANA
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look for opportunities for improving the use of S4/HANA and SuccessFactors as well as other SAP products eg. Joule, SAC and BTP within the Council
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deliver and document processes and procedures
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work with multiple other teams across the Council, including IT teams, operations, projects, service desk and business areas.
Ideally you will have significant experience in
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HR processes in an enterprise environment
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Experience of supporting and completing configuration of SAP (preferably S4/HANA and SuccessFactors)
In addition, the ideal candidate would have the following additional experience
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Knowledge and experience of Fiori and/or other SAP products (e.g. SAP BTP)
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Knowledge and experience of SAP Analytics Cloud (SAC)
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Some exposure to Local Government
As a confident and a great communicator in complex IT environments, you will be able to explain and discuss highly technical concepts/issues and solutions with a variety of stakeholders.
If you feel you have the skills and tenacity to drive through changes successfully, we would love to hear from you.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Katy Manning at katy.manning@centralbedfordshire.gov.uk or call 0300 300 4494
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To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council