Technical Support Officer (Renters Rights Act)
Team: Private Sector Housing - Housing Assistance
Job Family: Providing - CBG7 (career graded) up to CBG9
Salary: £28,598 - £31,022 per annum pro rata (raising to £34,811 - £37,562 per annum pro rata CBG9)
Hours: Full-time, 37 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid - Two-year Fixed-Term / Secondment Opportunity
Closing Date: 19th July 2026
Interview Date: Week commencing 27th July 2026 – dates to be agreed
About the role:
As a Technical Support Officer, you will be contributing to the Council’s core aim to enable people to live active, healthy, and independent lives by providing the first point of contact in the team for enquiries relating to private tenants living conditions. You will manage the tirage process, undertaking some information gathering and site visits where appropriate.
You will provide support to colleagues elsewhere in the Private Sector Housing Team including, monitoring the service mailbox, responding to telephone calls, and carrying out triage actions relating to complaints about housing conditions and public health issues.
As you will be working as part of a team focussed on providing support to vulnerable clients you should be able to display excellent interpersonal and customer service skills. It will also be necessary to demonstrate excellent numeracy and attention to detail to be able to carry out accurate financial assessments and to protect public monies. You should either hold a qualification in a relevant subject at a minimum of level 4 or demonstrate considerable experience of work of a similar nature.
Your work will require using several different IT systems and applications and therefore you should be able to demonstrate good IT skills and experience. You will be expected to be able to plan and prioritise your workload effectively and to use your initiative (respecting procedure and regulation). In addition to this you should be able to explain complex information clearly, both verbally and in writing, and therefore fluency in the English language is essential. Knowledge of housing-related environmental health legislation and the benefits/welfare system would be considered desirable rather than essential.
Please view our updated recruitment short video: https://youtu.be/EanxIJJn_S0
This is a career graded post, starting at CBG7. You will be offered training and development opportunities to develop through a training programme to reach CBG9. This will be bespoke to your skills and experience.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Rachel Shalan at Rachel.shalan@centralbedfordshire.gov.uk or call 0300 300 4417.
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Central Bedfordshire Council reserves the right to close this vacancy before the advertised date if a large number of applications are received. If you would like to apply for this position then please keep information in mind when preparing your application.
Safeguarding (For DBS posts only):
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council